Last updated: 14 July 2026
1. Who we are
PlayIslands Ltd. ("PlayIslands", "we", "us") is an independent bookshop based at 12 Customs Street West, Auckland 1010, New Zealand. We operate playislands.nz and provide curated financial literacy books to New Zealand residents aged 18 and over.
Privacy enquiries: privacy@playislands.nz
2. Information we collect
We may collect the following personal information when you interact with our website or place an order:
- Name, email address and phone number
- Delivery address within New Zealand
- Order history and payment confirmation details (we do not store full card numbers)
- Messages you send via our contact form
- Newsletter subscription preferences
- Technical data such as IP address, browser type and pages visited (via cookies — see our Cookie Policy)
3. How we use your information
We use personal information to:
- Process and deliver book orders across New Zealand
- Respond to enquiries and provide customer support
- Send newsletters and the free starter guide when you opt in
- Improve our website, catalogue and editorial content
- Comply with legal obligations under New Zealand law
We do not sell your personal information to third parties.
4. Legal basis and the Privacy Act 2020
We collect personal information only where we have a lawful purpose connected with our functions. Under the Privacy Act 2020, you have rights to access and correct your personal information, and to complain to the Office of the Privacy Commissioner if you believe we have breached the Act.
5. Sharing with third parties
We may share limited information with trusted service providers who help us operate our business, including:
- Payment processors for secure NZD transactions
- NZ Post and courier partners for delivery
- Email service providers for newsletters and order updates
- Website analytics providers (only if you accept analytics cookies)
These providers are required to protect your information and use it only for the services they perform for us.
6. Data retention
We retain order records for seven years to meet tax and accounting requirements under New Zealand law. Marketing data is kept until you unsubscribe or request deletion. Contact form messages are retained for up to two years unless a longer period is required to resolve a dispute.
7. Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS) and access controls. No online system is completely secure; please use a strong, unique password if you create an account in future.
8. Your rights
You may request access to, or correction of, personal information we hold about you by emailing privacy@playislands.nz. We will respond within 20 working days as required by the Privacy Act 2020.
You may unsubscribe from marketing emails at any time using the link in each message.
9. Children
Our services are intended for New Zealand residents aged 18 and over. We do not knowingly collect personal information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.
11. Contact and complaints
For privacy questions or complaints, contact us at privacy@playislands.nz or write to PlayIslands Ltd., 12 Customs Street West, Auckland 1010, New Zealand.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.